Setting up Exchange 365 in Outlook 2010 and 2013

You may need to setup your iONLINE Exchange 365 account manually if automatic setup doesn't work on both Outlook 2010 and 2013. The following instructions go through the process of manually configuring your iONLINE Exchange 365 account with Outlook 2010 and 2013 for Windows. 

1. Navigate to the Control Panel. To do this on Windows 10 click on the windows logo on the bottom left hand of the screen and search for "Control Panel" and click on the Control Panel icon once the search is complete. 
2. In control panel make sure your "view by" section is set to icons and then Find the Mail application and open it. 
3. Once the Mail app is open click on the Add button and type in a profile name. We going to use the name "iONLINE" and then click "OK" 

4. Select Manual setup or additional server types, then click Next.

   

   
   

5. Select Microsoft Exchange Server or compatible service, then click Next.

6. Enter the following in the corresponding fields:

   • Server: outlook.office365.com
   • User Name: Enter in your full email address. (support@ionlinework.com) 

7. When finished, click More Settings ...

   *Note: Do not click the Check Name button at this step, or the configuration process will fail.

8. Click the Security tab.

9. djust the following settings:

   • Uncheck Encrypt data between Microsoft Outlook and Microsoft Exchange.
   • Choose Anonymous Authentication from the Logon network securitydrop-down menu.NOTE: If you are running 2010 and are unable to see "Anonymous Authentication" your are running an outdated version of Outlook. Outlook needs to be updated to Service pack 2 also known as SP2. You can download SP2 free of charge at the following links:
     Service Pack 2 for Microsoft Office 2010 64-Bit Edition
     https://www.microsoft.com/en-za/download/confirmation.aspx?id=39647 
     Service Pack 2 for Microsoft Office 2010 32-Bit Edition
     https://www.microsoft.com/en-za/download/confirmation.aspx?id=39667
     
     
10. In the Connection tab, check Connect to Microsoft Exchange using HTTP, then click Exchange Proxy Settings...
11. In the Use this URL to connect to my proxy server for Exchange field, enter outlook.office365.com.
12. Check the Only connect to proxy servers that have this principal name on their certificate, then enter msstd:outlook.com in the associated text field.

13. Adjust the following settings:

    • Check the On fast networks, connect using HTTP first then connect using TCP/IP box.
    • Select Basic Authentication from the Use this authentication when connecting to my proxy server for Exchange drop-down menu.
14. Click OK.
15. Click OK.
16. Click Check Name.
17. An authentication prompt will appear. Enter your Email address and password in the corresponding fields, then click OK.
18. Click Next

19. Click Finish. Your account will be setup and you can open Outlook to begin using your Exchange account.

    

    
    You have successfully setup Exchange 365 on Outlook 2010 or 2013 Manually! It may take a couple of hours for your Mail, Contacts, and calendars to fully sync with your machine. If you have any questions you are welcome to call the iONLINE team.